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FAQs

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What is a float?

Answer:

A float is a sensor designed to operate in liquids. Much like a light switch when in one position allows a signal to flow through it while in the other position it cuts the signal. The float has three wires, 1 common wire, one wire for highlevel operation and one wire for low level operation. Inside the float at one end are the common and low level wires and at the other end the common and the high level wires. Inside is a metal ball, when the ball rolls to either end it allows a signal to pass through that set of wires. Your On-Smart MultiAlarm can be wired for either normally open operation or normally closed operation. For details on what these terms mean please see their respective sections in the FAQ

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What is a high level float?

Answer:

A high level float is a float that is designed to trigger a signal when in the high level position. This float would normally be hanging in the down position or low level in an application such as a septic tank or sump. When the operation of the septic tank or sump is normal the float is in the down position and the condition according to the alarm is ok. When a sump or septic begins to fill to a level that is too high because of a pump failure or other blockage the float will flip into the high level position and trigger an alarm condition.

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What is a low level float?

Answer:

A low level float is a float that is designed to trigger a signal when in the low level position. This float would normally be floating in the up position or high level in an application such as a cistern or water tank. When the level in the cistern or water tank is normal or full the float is in the up position. When a cistern or water tank begins to empty to a level that is too low the float will flip into the low level position and trigger an alarm condition.

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What does normally closed mean?

Answer:

Normally Closed refers to a sensor type that uses a switch or circuit that is closed during normal operation.  In this configuration the On-Smart MultiAlarm zone will activate when the sensor switches to its open state. 

An example of this would be a (this should be a picture of a sump or cistern float showing how it works)

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What does normally open mean?

Answer:

Normally open refers to a sensor type that uses a switch or circuit that is open during normal operation.  In this configuration the On-Smart MultiAlarm zone will activate when the sensor switches to its closed state. 

An example of this would be a (this should be a picture of a sump or cistern float showing how it works)

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What is a zone?

Answer:

A zone refers to the different alarm inputs that can be used to connect sensors to your On-Smart MultiAlarm.  Each On-Smart has 3 normally-closed zones and 3 normally-open zones (see definitions below) as well as factory set zones for low temperature monitoring and low battery monitoring.

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What is an On-Smart MultiAlarm by LevLert?

Answer:

The On-Smart MultiAlarm by LevLert is an essential services monitoring alarm designed to protect properties against the highest number of insurance clams. Protecting your property against water damage, sewer damage as well as the damage caused by the loss of heat in cold climates can not only keep things running smoothly but lower your insurance costs on an ongoing basis.

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Do I need to use all the zones?

Answer:

No, it is not necessary to use all zones. You can install any number of sensors up to a maximum of 6.

NOTE: The system constantly monitors all inputs regardless of whether a sensor is connected. Any unused normally closed inputs must be shorted with the wire jumpers provided or false alarms will be triggered.

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I don’t have internet access, what do I do?

Answer:

The On-Smart MultiAlarm can be used as a stand-alone local monitoring system.  In this configuration the system will provide visual and audible alarm notifications using the LEDs and speaker built into the module. Access to the advanced features such as email & text notifications and remote access require the MultiAlarm to be connected to the internet (wired or wireless).

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I changed internet service providers, what do I do?

Answer:

(This needs discussion) Technically changing the ISP will not affect the users Levlert account but changing the email address associated with the account or the wifi router inside the house would affect the account.

The “searching for a hub” can be fixed by plugging the multiAlarm into a wired Ethernet jack and redoing the scan wifi command to find the new wifi connection.

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I changed emails, what do I do?

Answer:

(This needs discussion) Right now the only option to change the email address would be to delete the account and create a new one.

It is possible for customer support to change a user’s email manually but we need to discuss the security aspects of email change requests.  i.e. how do we ensure that the person requesting the change is actually the registered user.

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What do I do if I keep getting false alarms?

Answer:

(This needs discussion)

What could cause false alarms?
1. unconditioned unused inputs (unshorted normally closed or shorted normally open)
2. incorrect wiring
3. wrong sensor type for input type (putting n/o sensor on n/c input)
4. unsupported sensor type
5. defective sensor
6. defective MultiAlarm
7. damaged or corroded sensor leads
8. incorrect installation of sensors (e.g. high water sensor placed below the water line or vice-versa)

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Can I use the On-Smart outside North America?

Answer:

Yes, provided you have access to an internet connection. Text, email and internet access fees may apply. Please consult your local internet service provider for applicable fees.

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Can I use the On-Smart if I don’t speak English?

Answer:

Currently setup for English only. Levlert needs to decide what language support they wish to add for future releases.

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How much does it cost to use an On-Smart MultiAlarm by LevLert?

Answer:

This needs discussion as it will depend on the service level, text fees (from mobile phone provider), potentially internet usage (for mobile access), etc.

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What happens if the batteries become dead and a detector has no power?

Answer:

The MulitAlarm provides continuous power/battery monitoring.  A loss of line power to the unit will result in a 

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Where can I purchase a back up battery?

Answer:

Standard 9V alkaline battery

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